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Finance and Economics
The Importance of Cash Flow
The Impact of Online Reputation Management in the Business Field
A small business will only grow when you let go
Reasons Why Companies Should Invest in Background Checks
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Your Mission is to Know Why Your Organization Exists! Do You Accept?
Topshop no longer want me as a customer – and that’s not a bad thing
Could the cloud save your company money?
Retiring Early
How to Plan your Investment Portfolio
The future of business communication through technology tools
Do You Need A Digital Detox?
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How to Recruit Your Next Sales Star
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Should You have a Close Friend at Work?
PropertyTutors appoints new General Manager
Think Big, Work Smart: 5 Technologies to Increase Team Productivity
How Safe are Your Bank Deposits?
Have Your Say on Retirement Income Policy
How to Lower the Cost of Your ACC Premiums
Business coaches – are they worth it?
The Flight from Bonds
When Helpers Are Leaders – Three Lessons from the Boston Marathon and UNH
How to get your employees to do what you want them to
Does it drive you crazy when your employees can’t follow instructions?

You ask them to do one thing and they do something else – what you say (or think you’ve said) gets misinterpreted and often the job turns out no where near like you expected, or wanted.

Most business owners run up against this issue. It’s one of the most common frustrations we hear. You want your employees to do exactly what you want them to do, and to do it the way you want it done.

It sounds simple enough. So what goes wrong? And how are you going to get your employees to do what you want them to do – and get it right the first time?

Just sit back for a moment and consider this – sometimes it’s really hard to even get yourself to do anything (I’m thinking diets, new year’s resolutions etc.).

If you have that much trouble getting yourself to do anything, how are you going to get someone else to do it?
A simple method that could make a big difference:

Make your business systems dependent, not people dependent.
If you’ve got the right systems, and they’re implemented effectively, you will get the right results through your people. Almost every time.

The Manager of an island resort talked about this very problem. Many of his employees were native islanders … living and breathing “island time”. You can well imagine the difficulties involved in managing the results in such an environment.

He’d found telling his employees to do one thing, would lead to a vast array of different results, yet he’d given the same instruction to everyone. The environment in which they operated really condensed the whole effect so that without systems & procedures, chaos would take over in no time flat!
The Manager even had systems and procedures for the systems and procedures. It was the only way he found to keep the resort running smoothly and achieve the standard of results he needed.
How to sort your systems:

You’re probably wondering how you’re going to go about putting systems and procedures in place. Why not create a systems and procedures manual? This could take many forms – hard copy, online version, onscreen pdf etc, depending what suits your business type and what’s going to be easily accessible for your employees.

Sure, this will take some time – it’s not going to happen overnight. But if you consider the frustration to date, it’s probably well worthwhile. The time spent will be far outweighed in the long run by the time saved when your employees are doing it right the first time!

Not only that, with systems & procedures in place you can employ people with the right attitude and train them to run the systems. This tends to eliminate the “prima donnas” who often hold the business to ransom!

Put the systems in place.
Have a procedure to follow.
If people follow the systems the work will get done in the way you want it done.

The systems run the business, the people run the systems.
Business with Australia: A right time?
Business with Australia: homework
Bring Home Your Aussie Super
Psychometric Assessment – It’s not so daunting!
Business with Australia: Culture clash
Searching for the Epiphany Moment
Are your affairs in a mess?
Leadership Lessons from July 4th – 237 Years Ago
5 Ways Your Logo Impacts Your Social Presence
Business with Australia: long distance relationship
Can You Adjust Your Leadership to the Situation?
Managing conflict: How MBTI helps me create team harmony
How to Incorporate a Business: Choosing a State for Incorporation
Practicing without attachment encourages collaborative teamwork
Property Investment for Retirees
Online Reputation Management For New Zealand Business
5 Ways to Improve Local SEO and Drive Sales
Fighting over the Family Fortune
KiwiSaver Options for Retirees
Conducting a Redundancy Process
When and How to Use a Financial Adviser
Value Reputation and New Zealand Business
Buying Property with a Low Deposit
When is the best time to rebrand your business? Probably not Monday
A Few Leadership Lessons from the Coast Guard’s Eagle
Why it’s worth renegotiating with your bank
Is Your Team Damaging Your Business Reputation?
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Doing Business in China 5 Kiwi Tips
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Orcon needs to improve its customer service
The Masters – Watch-out for Leaders Who Pursue Perfection
Frugality is not the Key to Riches
Marketing and the maturing manufacturer
The Three Reasons J.C. Penney will not survive
Have you ever lied or deceived by omission?
How Much Should You Care About Broken Processes?
Avoiding Disaster with House Insurance
The Pitfalls of Overseas Investments
Awesome Team Icebreakers Business Meetings
Trial Periods – the first 90 days
Two Lessons on How Business and Culture Impact Gender Motivation
How to get your employees to do what you want them to
Record Lows for Mortgage Interest Rates
The Happiest Man in the World
Turn Knowledge into Action
The most common business mistakes and how to embrace them
Business with Australia: Play down the Kiwi bit
Are Business Cards Still a Necessity?
Engage Your Team – Dream On!
Proposals have a special place in the mind of many sales people
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