Menu
Finance and Economics
The Importance of Cash Flow
The Impact of Online Reputation Management in the Business Field
A small business will only grow when you let go
Reasons Why Companies Should Invest in Background Checks
Is your business prepared for the unexpected?
Your Mission is to Know Why Your Organization Exists! Do You Accept?
Topshop no longer want me as a customer – and that’s not a bad thing
Could the cloud save your company money?
Retiring Early
How to Plan your Investment Portfolio
The future of business communication through technology tools
Do You Need A Digital Detox?
Is your Business Creating a Great Impression
How to Recruit Your Next Sales Star
Who’s on your team of committed advisors?
Should You have a Close Friend at Work?
PropertyTutors appoints new General Manager
Think Big, Work Smart: 5 Technologies to Increase Team Productivity
How Safe are Your Bank Deposits?
Have Your Say on Retirement Income Policy
How to Lower the Cost of Your ACC Premiums
Business coaches – are they worth it?
The Flight from Bonds
When Helpers Are Leaders – Three Lessons from the Boston Marathon and UNH
How Much Should You Care About Broken Processes?
A clogged highway is not a stress-free place. Automobiles are lined up bumper-to-bumper with drivers sitting impatiently. Many drivers choose to relax while a few might create more stress for themselves and others by manoeuvring their car ruthlessly to get ahead. The situation could be worse on a snowy day. A broken process is like a clogged highway. There are many direct and indirect effects on a business.

These effects include:

Delays in job completion—a lot of time is wasted in waiting for the problem area to sort things out. People who do the work downstream are helpless. Work is also backed up for the folks who do work upstream.

Higher cost—when there is a bottleneck, overtime work or more people are necessary. You incur additional costs.

Customer complaints—late delivery and poor service are the direct consequences. Customers are quick to notice the shortcomings. It is undesirable when customers are affected.

Lost revenue—you put customer loyalty to the test when you fail to serve your customers. Competition lurks around your customers. Unhappy customers can defect to competition which erodes your revenue stream.

Frustration—employees are frustrated and stressed because they are exposed to criticism and judgement even though the problem is a broken process, not them. They follow a process which is cumbersome and certain elements simply don’t work.

Poor morale—constant frustration leads to low morale. It is difficult to feel positive about one’s job when everyday, he needs to deal with problems that are known but no one does anything about them.

Brand erosion—discontent customers spread their dissatisfaction quickly to their friends and through the social media. It takes seconds to tarnish the brand that you have worked hard to build.

These effects ripple through the business. When there is a broken process, fix it.
There are 5 steps to fix a broken process:

Diagnose problem

Gather information on the problem by speaking with the people involved in the process. Observe and understand the pain points. Separate the effects from the causes. Investigate and identify the root cause of the broken process.

Collect data

Collect data on volume, processing time, delay, and other relevant measurements that could be useful for sizing the problem. It is important to understand the magnitude of effects, which affects the type and choice of the solution.

Brainstorm options

List potential solutions for fixing the process. The solution could be a partial fix for the short-term or a full solution that requires extensive work. Vet the options with the people who do the work to ensure that they make sense. Assess the costs and benefits.

Implement solution

Follow a detail plan for implementation. Communicate the purpose and how, provide relevant and appropriate training, offer support on change, and apply common sense throughout the implementation.

Finetune solution

Monitor improvements and determine if modifications are necessary. Perfection is not the goal but you want to eliminate the deficiencies to achieve the intended improvements. Finetune the solution to enhance results.

Broken is broken. Prompt action is necessary to avoid the negative effects of a broken process to propagate throughout the business. Processes are like highways in your business. Any clog could be damaging.
Business with Australia: A right time?
Business with Australia: homework
Bring Home Your Aussie Super
Psychometric Assessment – It’s not so daunting!
Business with Australia: Culture clash
Searching for the Epiphany Moment
Are your affairs in a mess?
Leadership Lessons from July 4th – 237 Years Ago
5 Ways Your Logo Impacts Your Social Presence
Business with Australia: long distance relationship
Can You Adjust Your Leadership to the Situation?
Managing conflict: How MBTI helps me create team harmony
How to Incorporate a Business: Choosing a State for Incorporation
Practicing without attachment encourages collaborative teamwork
Property Investment for Retirees
Online Reputation Management For New Zealand Business
5 Ways to Improve Local SEO and Drive Sales
Fighting over the Family Fortune
KiwiSaver Options for Retirees
Conducting a Redundancy Process
When and How to Use a Financial Adviser
Value Reputation and New Zealand Business
Buying Property with a Low Deposit
When is the best time to rebrand your business? Probably not Monday
A Few Leadership Lessons from the Coast Guard’s Eagle
Why it’s worth renegotiating with your bank
Is Your Team Damaging Your Business Reputation?
Menu
Doing Business in China 5 Kiwi Tips
Using Deviant Behavior to Change Outcomes
How to be Financially Secure
Orcon needs to improve its customer service
The Masters – Watch-out for Leaders Who Pursue Perfection
Frugality is not the Key to Riches
Marketing and the maturing manufacturer
The Three Reasons J.C. Penney will not survive
Have you ever lied or deceived by omission?
How Much Should You Care About Broken Processes?
Avoiding Disaster with House Insurance
The Pitfalls of Overseas Investments
Awesome Team Icebreakers Business Meetings
Trial Periods – the first 90 days
Two Lessons on How Business and Culture Impact Gender Motivation
How to get your employees to do what you want them to
Record Lows for Mortgage Interest Rates
The Happiest Man in the World
Turn Knowledge into Action
The most common business mistakes and how to embrace them
Business with Australia: Play down the Kiwi bit
Are Business Cards Still a Necessity?
Engage Your Team – Dream On!
Proposals have a special place in the mind of many sales people
Visit Statistics
http://google.com/

http://bing.com/

https://gepatit-info.top/

https://serdechnic.com/

https://buy-meds24.com/

https://dverirespekt.ru/

https://www.sribno.net/

https://undergroundcityphoto.com/

https://detskiezabolevaniya.com/

http://grafaman.ru/

http://innoslicon.com/html/product/index.htm

https://yginekologa.com/

https://yes-com.com/

https://www.baikaleminer.com/

https://bitmaein.com/shop

https://www.artdeko.info/

https://aerodizain.com/

http://xn--d1abj0abs9d.in.ua/

http://lider82.ru/

http://sta-grand.ru/

http://snabs.kz/

https://sky-mine.ru/

https://rybalka-opt.ru/

http://snegozaderzhatel.ru/

https://xn--e1aaajzchnkg.ru.com/

http://hit-kino.ru/

http://www.regionshop.biz/

https://xn--80aaafbn2bc2ahdfrfkln6l.xn--p1ai/

https://pp-budpostach.com.ua/

https://vykup-avto-krasnodar.ru/

https://gcup.ru/

https://mega-polis.biz.ua/

http://vanrise.com.ua/

http://infra-e.ru/

https://veterinariya.com/

https://ponosanet.com/

https://cariestop.com/

https://proartrit.com/

https://elonm.ru/

https://nakozhe.com/

https://spinanebolit.com/

http://zameskino.ru/

http://kinoprinc.ru/

http://pospektr.ru/

http://buypillsonline24h.com/

http://komputers-best.ru/

https://komp-pomosch.ru/